> For the complete documentation index, see [llms.txt](https://docs.returnsdrive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.returnsdrive.com/process-rma/handle-refund-resolution-after-approving-return-request.md).

# Handle refund resolution after approving return request

## Handle refund resolution after approving return request

This guide outlines the process for managing refund resolutions in Synctrack after a return request has been approved.

### Approving the Return Request

* Navigate to the pending returns section.
* Review the return request details.
* Approve the return request if appropriate.
* Click button Refund

### Refund Resolution Modal

After approving the return request, a modal will appear, presenting options for refund resolution.

Important: By default, the resolution shown will be the one the shopper chose on the return portal. You will have 4 main options for processing the refund

#### Option A: Refund to Original Payment Method

* This option refunds the amount to the payment method used in the original purchase.
* Synctrack will immediately create a Refund on your Shopline admin.

<figure><img src="/files/sh7IvTxChKi42Sr5uoLD" alt=""><figcaption></figcaption></figure>

#### Option B: Refund to Gift Card

* This option issues the refund amount as a gift card.
* Synctrack will immediately create a gift card on your Shopline admin.

<figure><img src="/files/rtFSUqA3SC5yK2FV35D0" alt=""><figcaption></figcaption></figure>

#### Option C: Refund to Discount Code

* This option creates a discount code for the refund amount.
* Synctrack will immediately create a discount code for the shopper in Shopline.

<figure><img src="/files/jB0At8tTiUYn2qOZVMKr" alt=""><figcaption></figcaption></figure>