💡Handle refund resolution after approving return request
Handle refund resolution after approving return request
This guide outlines the process for managing refund resolutions in Synctrack after a return request has been approved.
Approving the Return Request
Navigate to the pending returns section.
Review the return request details.
Approve the return request if appropriate.
Click button Refund
Refund Resolution Modal
After approving the return request, a modal will appear, presenting options for refund resolution.
Important: By default, the resolution shown will be the one the shopper chose on the return portal. You will have 4 main options for processing the refund
Option A: Refund to Original Payment Method
This option refunds the amount to the payment method used in the original purchase.
Synctrack will immediately create a Refund on your Shopline admin.

Option B: Refund to Gift Card
This option issues the refund amount as a gift card.
Synctrack will immediately create a gift card on your Shopline admin.

Option C: Refund to Discount Code
This option creates a discount code for the refund amount.
Synctrack will immediately create a discount code for the shopper in Shopline.

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