💡Handle refund resolution after approving return request

Handle refund resolution after approving return request

This guide outlines the process for managing refund resolutions in Synctrack after a return request has been approved.

Approving the Return Request

  • Navigate to the pending returns section.

  • Review the return request details.

  • Approve the return request if appropriate.

  • Click button Refund

Refund Resolution Modal

After approving the return request, a modal will appear, presenting options for refund resolution.

Important: By default, the resolution shown will be the one the shopper chose on the return portal. You will have 4 main options for processing the refund

Option A: Refund to Original Payment Method

  • This option refunds the amount to the payment method used in the original purchase.

  • Synctrack will immediately create a Refund on your Shopline admin.

Option B: Refund to Gift Card

  • This option issues the refund amount as a gift card.

  • Synctrack will immediately create a gift card on your Shopline admin.

Option C: Refund to Discount Code

  • This option creates a discount code for the refund amount.

  • Synctrack will immediately create a discount code for the shopper in Shopline.

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