💡Handle refund resolution after approving return request

Handle refund resolution after approving return request

This guide outlines the process for managing refund resolutions in Synctrack after a return request has been approved.

Approving the Return Request

• Navigate to the pending returns section.

• Review the return request details.

• Approve the return request if appropriate.

• Click button Refund

Refund Resolution Modal

After approving the return request, a modal will appear, presenting options for refund resolution.

Important: By default, the resolution shown will be the one the shopper chose on the return portal. You will have 4 main options for processing the refund

Option A: Refund to Original Payment Method

• This option refunds the amount to the payment method used in the original purchase.

• Synctrack will immediately create a Refund on your Shopline admin.

Option B: Refund to Gift Card

• This option issues the refund amount as a gift card.

• Synctrack will immediately create a gift card on your Shopline admin.

Option C: Refund to Discount Code

• This option creates a discount code for the refund amount.

• Synctrack will immediately create a discount code for the shopper in Shopline.