# Process exchange ## Process exchanges ## Exchange statuses

## Exchange management process flow ### Buyer creates an exchange request: * Go to the branded return page > Enter “Order Number” and “Email or Phone Number” > Find your order > Exchange and follow the instructions.

Click the “Exchange” button

### Merchant reviews exchange request #### View exchange request’s details Go to management > Exchange tab, and you can see all the shoppers’ exchange requests. Click on this request to be redirected to the exchange management detail.

#### Approve / Reject request * You can “Approve” or “Reject” to accept or deny it. Ensure you verified the sender’s info and enabled all exchange notification templates to connect with your shoppers.

### Mark as received * Merchants can click the “Mark as received” if they received the items from the shoppers.

After marking as received, merchant can **mark as restocked** if the items were shipped to their warehouse. This is separate and does not affect the process flow to exchange management.

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