> For the complete documentation index, see [llms.txt](https://docs.returnsdrive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.returnsdrive.com/process-rma/process-exchange.md).

# Process exchange

## Process exchanges

## Exchange statuses <a href="#exchange-statuses-and-the-process-flow-of-exchange-management" id="exchange-statuses-and-the-process-flow-of-exchange-management"></a>

<figure><img src="https://synctrack.io/wp-content/uploads/2024/12/processEx1.webp" alt=""><figcaption><p>Exchange statuses</p></figcaption></figure>

## Exchange management process flow <a href="#step-by-step-of-the-exchange-management-process-flow" id="step-by-step-of-the-exchange-management-process-flow"></a>

### Buyer creates an exchange request:

* Go to the branded return page > Enter “Order Number” and “Email or Phone Number” > Find your order > Exchange and follow the instructions.

<figure><img src="https://synctrack.io/wp-content/uploads/2024/12/processEx2.webp" alt="" height="469" width="521"><figcaption></figcaption></figure>

Click the “Exchange” button

<figure><img src="/files/bzJ8d83j2fEwiU2KuPJs" alt=""><figcaption></figcaption></figure>

### Merchant reviews exchange request

#### View exchange request’s details

Go to management > Exchange tab, and you can see all the shoppers’ exchange requests. Click on this request to be redirected to the exchange management detail.

<figure><img src="/files/vVXQEJcDMblJLrx0y87I" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/4VSetNjSKC0GBGFTuTEY" alt=""><figcaption></figcaption></figure>

#### Approve / Reject request

* You can “Approve” or “Reject” to accept or deny it.

Ensure you verified the sender’s info and enabled all exchange notification templates to connect with your shoppers.

<figure><img src="/files/yzXu7WXBlyokQNBNewhn" alt=""><figcaption></figcaption></figure>

### Mark as received

* Merchants can click the “Mark as received” if they received the items from the shoppers.

<figure><img src="/files/XRp2X9xjlcMAQsrwmMu6" alt=""><figcaption></figcaption></figure>

After marking as received, merchant can **mark as restocked** if the items were shipped to their warehouse. This is separate and does not affect the process flow to exchange management.

<figure><img src="/files/X7wx4yHnOmbDYgY3vTvd" alt=""><figcaption></figcaption></figure>