Return/ Exchange Fee

Set a return/exchange fee for customers, which will be deducted from their refund amount in an automated manner.

Overview

Automatically deduct fees based on the return reason/ refund resolution the merchant defines.

The refund fee can be set as either a fixed amount or a percentage, and it will be deducted for each refund request. (*If set as a percentage, the refund fee will be calculated based on the subtotal price.)

This is the video that instructs how to set up the return fee feature and how the return fee works in the portal:

https://youtu.be/1J_NRA4eXa0

How to set up a return/exchange fee?

Go to Settings > Return/Exchange flow > Fee and fill in fields: amount. Click the “Save” button to finish to set up a return fee.

How does Return fee work in the portal?

If the return/exchange request maps with return or exchange fee, this request will be deducted a fee.

Don’t hesitate to contact our support team via live chat or [email protected] for quick assistance if you have any questions.