> For the complete documentation index, see [llms.txt](https://docs.returnsdrive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.returnsdrive.com/advanced-configuration/return-exchange-fee.md).

# Return/ Exchange Fee

## Overview <a href="#overview" id="overview"></a>

Automatically deduct fees based on the **return reason/ refund resolution** the merchant defines.

The refund fee can be set as either a fixed amount or a percentage, and it will be deducted for each refund request. (\*If set as a percentage, the refund fee will be calculated based on the subtotal price.)

This is the video that instructs how to set up the return fee feature and how the return fee works in the portal:<br>

<https://youtu.be/1J_NRA4eXa0>

## How to set up a return/exchange fee? <a href="#how-to-set-up-a-return-fee" id="how-to-set-up-a-return-fee"></a>

Go to Settings > Return/Exchange flow > Fee and fill in fields: amount. Click the “Save” button to finish to set up a return fee.

<figure><img src="/files/kqZ14FSxNxEq5lZfk9SW" alt=""><figcaption></figcaption></figure>

## How does Return fee work in the portal? <a href="#how-does-return-fee-work-in-the-portal" id="how-does-return-fee-work-in-the-portal"></a>

If the return/exchange request maps with return or exchange fee, this request will be deducted a fee.

<figure><img src="/files/UIadWIK2L4YdRnqtT7fl" alt=""><figcaption></figcaption></figure>

***Don’t hesitate to contact our support team via live chat or <contact@omegatheme.com> for quick assistance if you have any questions.***