# Get to know Email Notifications feature
### 1. Notification language
### 2. Process return request
1. **Return Request Received** ✅
* Sent when customer submits return
* Key variables: {{RMA\_ID}}, {{order\_id}}, {{item\_return\_details}}
2. **Return Request Approved** ✅
* Sent upon merchant approval
* Include: {{shipping\_instructions}}, {{label\_download\_link}}
3. **Return Request Resolved** ✅
* Sent when return completed
* Include: {{full\_refund\_amount}}
4. **Return Request Rejected** ❌
* Sent when return denied
* Include: {{reject\_reason}}
5. **“Ship with Pre-paid Label” Request Approved** 📝
* For approved pre-paid label requests
* Include: {{label\_download\_link}}, {{label\_tracking\_link}}
### 3. Process Refund resolution
1. **Refund to Original Payment Method** 💳
* Include: {{full\_refund\_amount}}
2. **Refund to Store Credit** 💵
* Include: {{full\_refund\_amount}}
3. **Refund to Gift Card** 🎁
* Include: {{gift\_card\_code}}, {{full\_refund\_amount}}
### 4. Process exchange resolution
1. **Exchange Request Received** ✅
* Initial exchange submission
* Include: {{item\_return\_details}}, {{item\_receive\_details}}
2. **Exchange Request Approved** ✅
* Exchange approval confirmation
* Include: {{shipping\_instructions}}
3. **Exchange Request Rejected** ❌
* Exchange denial notification
* Include: {{reject\_reason}}
4. **Shipped Exchanged Item** 📦
* When merchant ships replacement
* Include: {{label\_tracking\_link}}
5. **Received Return Item** 📥
* Confirmation of returned item receipt
* Include: {{item\_return\_details}}
6. **Exchange Request Resolved** ✅
* Final exchange completion
* Include: {{full\_refund\_amount}} (if applicable)
### 5. Email Template Functions
#### Send Test Email Function
**Purpose**
* Test template appearance before activation
* Verify variable population
**How to Use**
1. Click the “Send Test” button in template editor
2. Enter test email address(es)
3. All variables will be populated with sample data:
#### Revert to Default Function
**Purpose**
* Reset template to original version
* Remove unwanted customizations
* Start fresh with standard layout
**Important Notes**
* Action cannot be undone
* All customizations will be lost
* Default template includes standard variables
* Branding remains unchanged
#### Variables System
**Order Related**
```
{{RMA_ID}} // Return number (e.g., RMA123456)
{{order_id}} // Shopline order ID
{{item_return_details}} // Return items list
{{full_refund_amount}} // Total refund
{{item_receive_details}} // Exchange items list
```
**Business Related**
```
{{store_name}} // Your store name
{{return_address}} // Return shipping address
{{store_email}} // Store contact email
```
**Customer Related**
```
{{customer_email}} // Customer email
{{customer_name}} // Customer full name
{{customer_address}} // Shipping address
```
**Refund Resolution**
```
{{discount_code}} // Generated discount
{{discount_value}} // Discount amount
{{banking_info}} // Bank details
{{gift_card_code}} // Gift card code
```
---
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