📭Get to know Email Notifications feature

1. Notification language

2. Process return request

1. Return Request Received ✅

   • Sent when customer submits return

   • Key variables: {{RMA_ID}}, {{order_id}}, {{item_return_details}}

2. Return Request Approved ✅

   • Sent upon merchant approval

   • Include: {{shipping_instructions}}, {{label_download_link}}

3. Return Request Resolved ✅

   • Sent when return completed

   • Include: {{full_refund_amount}}

4. Return Request Rejected ❌

   • Sent when return denied

   • Include: {{reject_reason}}

5. “Ship with Pre-paid Label” Request Approved 📝

   • For approved pre-paid label requests

   • Include: {{label_download_link}}, {{label_tracking_link}}

3. Process Refund resolution

1. Refund to Original Payment Method 💳

   • Include: {{full_refund_amount}}

2. Refund to Store Credit 💵

   • Include: {{full_refund_amount}}

3. Refund to Gift Card 🎁

   • Include: {{gift_card_code}}, {{full_refund_amount}}

4. Process exchange resolution

1. Exchange Request Received ✅

   • Initial exchange submission

   • Include: {{item_return_details}}, {{item_receive_details}}

2. Exchange Request Approved ✅

   • Exchange approval confirmation

   • Include: {{shipping_instructions}}

3. Exchange Request Rejected ❌

   • Exchange denial notification

   • Include: {{reject_reason}}

4. Shipped Exchanged Item 📦

   • When merchant ships replacement

   • Include: {{label_tracking_link}}

5. Received Return Item 📥

   • Confirmation of returned item receipt

   • Include: {{item_return_details}}

6. Exchange Request Resolved ✅

   • Final exchange completion

   • Include: {{full_refund_amount}} (if applicable)

5. Email Template Functions

Send Test Email Function

Purpose

• Test template appearance before activation

• Verify variable population

How to Use

1. Click the “Send Test” button in template editor

2. Enter test email address(es)

3. All variables will be populated with sample data:

Revert to Default Function

Purpose

• Reset template to original version

• Remove unwanted customizations

• Start fresh with standard layout

Important Notes

• Action cannot be undone

• All customizations will be lost

• Default template includes standard variables

• Branding remains unchanged

Variables System

Order Related

{{RMA_ID}}               // Return number (e.g., RMA123456)
{{order_id}}             // Shopline order ID
{{item_return_details}}  // Return items list
{{full_refund_amount}}   // Total refund
{{item_receive_details}} // Exchange items list

Business Related

{{store_name}}          // Your store name
{{return_address}}      // Return shipping address
{{store_email}}         // Store contact email

Customer Related

{{customer_email}}      // Customer email
{{customer_name}}       // Customer full name
{{customer_address}}    // Shipping address

Refund Resolution

{{discount_code}}       // Generated discount
{{discount_value}}      // Discount amount
{{banking_info}}        // Bank details
{{gift_card_code}}      // Gift card code