> For the complete documentation index, see [llms.txt](https://docs.returnsdrive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.returnsdrive.com/branding-return-center/get-to-know-email-notifications-feature.md).

# Get to know Email Notifications feature

### 1. Notification language

<figure><img src="/files/Y46UIV9FP4Abq9F8ZfCj" alt=""><figcaption></figcaption></figure>

### 2. Process return request

<figure><img src="/files/qMnDkJer6MnyZlajrXoP" alt=""><figcaption></figcaption></figure>

1. **Return Request Received** ✅
   * Sent when customer submits return
   * Key variables: {{RMA\_ID}}, {{order\_id}}, {{item\_return\_details}}
2. **Return Request Approved** ✅
   * Sent upon merchant approval
   * Include: {{shipping\_instructions}}, {{label\_download\_link}}
3. **Return Request Resolved** ✅
   * Sent when return completed
   * Include: {{full\_refund\_amount}}
4. **Return Request Rejected** ❌
   * Sent when return denied
   * Include: {{reject\_reason}}
5. **“Ship with Pre-paid Label” Request Approved** 📝
   * For approved pre-paid label requests
   * Include: {{label\_download\_link}}, {{label\_tracking\_link}}

### 3. Process Refund resolution

<figure><img src="/files/1DC83Ro90IPg32B9a2zd" alt=""><figcaption></figcaption></figure>

1. **Refund to Original Payment Method** 💳
   * Include: {{full\_refund\_amount}}
2. **Refund to Store Credit** 💵
   * Include: {{full\_refund\_amount}}
3. **Refund to Gift Card** 🎁
   * Include: {{gift\_card\_code}}, {{full\_refund\_amount}}

### 4. Process exchange resolution

<figure><img src="/files/UVGJiqaNY1xeYvn0ctst" alt=""><figcaption></figcaption></figure>

1. **Exchange Request Received** ✅
   * Initial exchange submission
   * Include: {{item\_return\_details}}, {{item\_receive\_details}}
2. **Exchange Request Approved** ✅
   * Exchange approval confirmation
   * Include: {{shipping\_instructions}}
3. **Exchange Request Rejected** ❌
   * Exchange denial notification
   * Include: {{reject\_reason}}
4. **Shipped Exchanged Item** 📦
   * When merchant ships replacement
   * Include: {{label\_tracking\_link}}
5. **Received Return Item** 📥
   * Confirmation of returned item receipt
   * Include: {{item\_return\_details}}
6. **Exchange Request Resolved** ✅
   * Final exchange completion
   * Include: {{full\_refund\_amount}} (if applicable)

### 5. Email Template Functions

#### Send Test Email Function

**Purpose**

* Test template appearance before activation
* Verify variable population

**How to Use**

1. Click the “Send Test” button in template editor
2. Enter test email address(es)
3. All variables will be populated with sample data:

<figure><img src="/files/oXPuWEh6IAfRG3k4ji4P" alt=""><figcaption></figcaption></figure>

#### Revert to Default Function

**Purpose**

* Reset template to original version
* Remove unwanted customizations
* Start fresh with standard layout

**Important Notes**

* Action cannot be undone
* All customizations will be lost
* Default template includes standard variables
* Branding remains unchanged

<figure><img src="/files/2HcMbytCqukEnfpNqQ8P" alt=""><figcaption></figcaption></figure>

#### Variables System

**Order Related**

```
{{RMA_ID}}               // Return number (e.g., RMA123456)
{{order_id}}             // Shopline order ID
{{item_return_details}}  // Return items list
{{full_refund_amount}}   // Total refund
{{item_receive_details}} // Exchange items list
```

**Business Related**

```
{{store_name}}          // Your store name
{{return_address}}      // Return shipping address
{{store_email}}         // Store contact email
```

**Customer Related**

```
{{customer_email}}      // Customer email
{{customer_name}}       // Customer full name
{{customer_address}}    // Shipping address
```

**Refund Resolution**

```
{{discount_code}}       // Generated discount
{{discount_value}}      // Discount amount
{{banking_info}}        // Bank details
{{gift_card_code}}      // Gift card code
```