# Customize return reasons #### Why use Return reason? * Easily create reasons to return orders for your customers * Require information (comments, videos/images) to know why orders are returned. #### Step by step to create return reasons list * On Return Drive left navigation bar, click Settings > Return reasons.

* We have some default reasons for you, to edit or delete the unnecessary reasons, please click here

* To make other reasons on your return reasons list, select “Add reason”

* Type the “Reason name”. You can add “Sub-reason” names optionally. Active comments and image fields on your returns page or not. In each field, click “Require” or “Optional” whether or not you want the fields mandatory filled by customers. I ordered a wrong size - I missed the size chart table.

* Choose “Save” and reasons are created successfully. * While returning orders, your customers will see the full list of your return reasons like this.

* With each reason, they will see the field to add comments and images describing why the orders must be returned. If you need any help, contact our chat support team now via live chat or email . --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.returnsdrive.com/branding-return-center/customize-return-reasons.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.