🏷️Create and print return labels

This guide will walk you through the process of creating and printing return labels for customer returns. Following these steps will ensure smooth processing of return requests.

Access Return Requests

• Log in to your merchant dashboard.

• Navigate to the “Management” tab.

• Locate the return request for which you need to create a label.

Create a Return Label

• Open the specific return request.

• Choose Ship with pre-paid label

• Click to button Approve

• Select the appropriate shipping carrier if prompted.

• Choose 1 of 3 options for return label (Automated, Manual, Select return shipping method later)

• For option Automated, enter the package dimensions and weight if required.

• Choose the shipping service level (e.g., Ground, Express)

• Review all information for accuracy.

• Confirm to generate the label.

Troubleshooting:

• If a label fails to generate, verify that all required fields are filled correctly.

• Ensure your account with the shipping carrier is active and in good standing.

• Check that your warehouse address in the system exactly matches the address in your carrier account.

• If issues persist, contact our support team for assistance.

Best Practices:

• Regularly update your return policy and shipping options to reflect current carrier services.

• Consider offering multiple carrier options to customers for flexibility.

• Implement a quality check process to ensure labels are printed clearly and accurately.

For more detailed information on specific carriers or advanced label customization options, please refer to our additional shipping documentation.