Shopline Sync

Shopline Sync seamlessly connects Synctrack Returns to your Shopline store, allowing return orders and information to sync between platforms. This powerful tool simplifies your return management and b

Activate Shopline Sync

Follow these steps to activate Shopline Sync

Open the Synctrack Returns & Exchanges App > Settings > Return/ Exchange flow > Configuration

How does Shopline Sync work?

Important note

• Shopline Sync feature must be enabled in your Synctrack account

• Only orders created after enabling Shopline Sync will be synchronized

• The refund function still works by being synced to Shopline admin as refunded without enabling the Shopline sync feature

Return Creation

When a customer creates a return request:

• The return appears immediately in both Synctrack and Shopline

• Synctrack Status: “Pending Approval“

• Shopline Admin Status: “Return in Progress

Return requests created in Synctrack Returns are automatically synced to Shopline with tag

Return information and timelines appear in the order details within Shopline admin.