# Shopline Sync ## Activate Shopline Sync Follow these steps to activate Shopline Sync Open the Synctrack Returns & Exchanges App > Settings > Return/ Exchange flow > Configuration

## How does Shopline Sync work? ### Important note * Shopline Sync feature must be enabled in your Synctrack account * Only orders created after enabling Shopline Sync will be synchronized * The refund function still works by being synced to Shopline admin as refunded without enabling the Shopline sync feature ### Return Creation When a customer creates a return request: * The return appears immediately in both Synctrack and Shopline * Synctrack Status: “**Pending Approval**“ * Shopline Admin Status: “**Return in Progress** ### Return requests created in Synctrack Returns are automatically synced to Shopline with tag

### Return information and timelines appear in the order details within Shopline admin.

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