> For the complete documentation index, see [llms.txt](https://docs.returnsdrive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.returnsdrive.com/advanced-configuration/shopline-sync.md).
# Shopline Sync
## Activate Shopline Sync
Follow these steps to activate Shopline Sync
Open the Synctrack Returns & Exchanges App > Settings > Return/ Exchange flow > Configuration
## How does Shopline Sync work?
### Important note
* Shopline Sync feature must be enabled in your Synctrack account
* Only orders created after enabling Shopline Sync will be synchronized
* The refund function still works by being synced to Shopline admin as refunded without enabling the Shopline sync feature
### Return Creation
When a customer creates a return request:
* The return appears immediately in both Synctrack and Shopline
* Synctrack Status: “**Pending Approval**“
* Shopline Admin Status: “**Return in Progress**
### Return requests created in Synctrack Returns are automatically synced to Shopline with tag
### Return information and timelines appear in the order details within Shopline admin.
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