Synctrack Returns & Exchanges
  • ✨ ABOUT SYNCTRACK RETURNS & EXCHANGES
  • PROCESS RMA
    • 🎁Refund to gift card
    • 💰Refund to Discount Code
    • 🔃Process exchange
    • 💡Handle refund resolution after approving return request
  • BRANDING RETURN CENTER
    • ✏️Customize your return page
    • 🔗Embed return portal to the store page
    • ☑️Add a return portal link to your store
    • 📭Get to know Email Notifications feature
    • 💡Customize return reasons
    • 👮Configure return policy
    • 💸Configure Refund resolution
  • SHIPPING
    • 👨‍🔧Set up shipping carriers and account integration
    • 🏷️Create and print return labels
    • 💡How to Connect with FedEx?
    • 🎇How To Connect with Shiprocket?
    • 🛒How to connect with Delhivery?
    • 📭How to connect with Australia Post?
    • 👨‍🔬How to connect with iThink logistics?
    • ☑️How To Get Tokens (API Keys) from EasyPost and Shippo?
    • 🛒Configure return method
  • ADVANCED CONFIGURATION
    • Shopline Sync
    • Multi-language
    • Bonus Credit
    • Auto-approve return requests
    • Return/ Exchange Fee
    • Condition-based Workflows: A Complete Guide
    • Create return request in customer account
    • Multi-store connection
  • FAQ
    • ☑️Handling Label Generation Issues in SyncTrack Returns
    • 💵Subscription Plans
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  1. BRANDING RETURN CENTER

Customize your return page

Step 1: Navigate to Return Page > Click the “Customize” button. The user interface of Return page customization On the left is the customized configuration with three options: Link, Theme &

PreviousBRANDING RETURN CENTERNextEmbed return portal to the store page

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Step 1: Navigate to Return Page > Click the “Customize” button.

The user interface of Return page customization

On the left is the customized configuration with three options: Link, Theme & Styles, Translation, and the preview configuration on the right.

Step 2: Add the theme and styles

a. Add background and logo🎨

  • On the left bar > Choose Theme & Styles

  • Click on Background or Logo to upload your image (Image size should be under 2 MB)

  • The format should be JPG, PNG, or GIF.

  • Our recommended dimension for the Background image is 1400 x 900 px and for the Logo image is 600 x 96 px.

  • If you are satisfied with the image, click “Save”. The image will be seen on the right of the screen in the Preview tab.

b. Add marketing assets

On your return page, you can promote up to 3 products. Here’s what you need to keep in mind while adding marketing assets:

  • Image size should be under 2 MB, and the format can be JPG, PNG, or GIF. The recommended dimension is 600 x 600px.

  • If you are satisfied with the image, click “Save”. The image will be seen on the right of the screen in the Preview tab. Please note that it will also be live on your return page.

  • If you want to change the image, click on the image and choose another file.

  • You can also add a destination URL for each marketing asset to redirect your store visitors to the correct product page.

c. Change styles

You can change the body font for your return page and choose it from the menu.

You can easily change the color concerning buttons, and body text links.

Click “Save” on the top right of the screen to save your changes.

Check the live preview to view how your return page will turn out.

Step 3: Add the link

The footer comprises 2 sections:

  • Contact: If you have social pages on Facebook, Twitter, and Instagram, you can connect them by adding their respective URLs

  • Page links: If you have Contact Us, Terms page, and Privacy that you want your store visitors to go through, add their respective URLs in the given fields

Step 4: Add the translation

There are two customer translation options: Manual translation and Google Translate extension.

a. Manual translation

Customers can change the title of the list to meet their needs. We provided a list of the above 60 fields. Please click the “Save” button to save your changes.

b. Google Translate extension

Customers can also choose the Translate extension of Google by enabling it and selecting the position of this extension.

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