# Configure return policy
#### 1. Why use Return Policy?
A straightforward return policy is the first step in providing a no-hassle returns process.
Returns Drive offers a post and customizable return policy page to assist you in putting into practice an efficient return policy.
With the “Return Policy”, merchants can set up the rule on the app to restrict unwilling return requests.
This is the video that instructs on how to set up a return policy and how the policy works in the portal:
#### 2. Customize Return Policy feature
In the “Settings” tab, choose Policy > Create policy.
There are 3 options to edit the policy: Order, Product, and Customer.
**a. On the “Order” option**
“Order” option is used to set up rules on order fulfillment and delivery.
In “Policy Information” section:
* Policy name: Fill in the name of the rule you want to create.
* To prevent return requests based on this policy, click on this button to switch the status.
In “Policy Condition” section, enter the condition type that you want.
Click on “Create this rule” and done.
Here is how the policy is displayed on the return portal.
**b. On “Product” option**
“Product” option is used to set up rules on product tags and types.
In “Policy Information” section:
* Policy name: Fill in the name of the rule you want to create.
* To enable/disable to prevent return requests based on this policy, click on this button to switch the status.
In the “Policy Condition” section:
* Choose the condition of orders between “is tagged with”, “is included in type”, "is included in collection" or "with SKU containing".
Click on “Create this rule” and done.
Here is how the policy is displayed on the return portal.
**c. On “Customer” option**
“Customer” option is used to set up rules on customers’ tags and emails.
In “Policy Information” section:
* Policy name: Fill in the name of the rule you want to create.
* To enable/disable to prevent return requests based on this policy, click on this button to switch the status.
In “Policy Condition” section:
* Choose the condition of orders between “is tagged with” and “whose email addresses is”.
* For each condition, you need to type in suitable tags or email addresses for your rule.
Click on “Create this rule” and done.
Here is how the policy is displayed on return portal.
If you need any help, contact our chat support team now via live chat or email .
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