Synctrack Returns & Exchanges
  • 🚀About Synctrack Returns & Exchanges
  • RETURN PAGE SETUP
    • 🚀Support A record (white-label)
    • 🖌️Customize your return page
    • 🆔Customize your sub-domain
    • 🎯Embed return portal to the store page
    • ☑️Add a return portal link to your store
  • HOT FEATURES
    • 🔄Shopify Sync
    • 🔠Multi-languages
    • 💳Store Credit
    • 🎁Bonus Credit
    • ✅Auto-approve Return Requests
    • 💰Return Fee
  • MAIN BOARDS
    • Analytics Dashboard
    • Notifications
      • 🔉Notify to merchant
      • ↩️Return Notifications
      • 🔁Exchange Notifications
    • Management Board
      • Return Management
      • Exchange Management
      • Manually create Return/Exchange request in dashboard
  • BASIC SETTINGS
    • 💡Return Reason
    • ⬅️Return Method
    • ⚙️Refund & Exchange
      • Allows customer to choose Return or Exchange or Both
      • Refund resolution
        • How to use Refund to Store Credit
        • What will happen when customers choose Refund to Discount Code as their resolution?
        • How to use Refund to Gift Card
      • Exchange resolution
      • Exchange settings
    • 👮Returns Policy
  • 🔍 FAQ
    • Handling Label Generation Issues in SyncTrack Returns
    • Subscription Plans
    • How to Connect with FedEx?
    • How To Get Tokens (API Keys) from EasyPost and Shippo?
    • How To Connect with Shiprocket?
    • How To Add Return Package Tracking Detail?
    • How To Reject A Return Request?
Powered by GitBook
On this page
  • Why use Return reason?
  • Step by step to create return reasons list

Was this helpful?

  1. BASIC SETTINGS

Return Reason

PreviousManually create Return/Exchange request in dashboardNextReturn Method

Last updated 11 months ago

Was this helpful?

Why use Return reason?

  • Easily create reasons to return orders for your customers

  • Require information (comments, videos/images) to know why orders are returned.

Step by step to create return reasons list

  • On Return Drive left navigation bar, click Settings > Return reasons.

  • We have some default reasons for you, to edit or delete the unnecessary reasons, please click here

  • To make other reasons on your return reasons list, select “Add reason”

  • Type the “Reason name”. You can add “Sub-reason” names optionally. Active comments and image fields on your returns page or not. In each field, click “Require” or “Optional” whether or not you want the fields mandatory filled by customers.

  • Choose “Save” and reasons are created successfully.

  • While returning orders, your customers will see the full list of your return reasons like this.

  • With each reason, they will see the field to add comments and images describing why the orders must be returned.

If you need any help, contact our chat support team now via live chat or email support@omegatheme.com.

💡