How to Refund Store Credits by Issuing a Gift Card

Overview

Synctrack Returns & Exchanges offers merchants the option to provide their customers refunds in the form of store credits as a way to retain revenue while allowing customers to spend their refund amount on other items from the store catalog. Activating the option to issue refunds to store credits for customers on the returns portal is pretty straightforward. It can be done under Setting > Refund resolutions in Synctrack Returns & Exchanges admin.

Enable Refund to Store Credit

  1. Go to Refund Resolutions under Settings in Synctrack Returns & Exchanges app.

  2. Shift the toggle to the right for Refund to Store Credit and add a small preview text (Description) to give extra information on the resolution method.

  1. Click Save.

To use this feature, you must update Shopify store permissions. Shopify stores without permission to read and write gift cards generated in Synctrack Returns & Exchanges will get an error issuing a gift card on the Returns detail page while issuing a gift card. You need to update permissions in Shopify to use this feature.

Gift cards

Once the refund request for store credit receives approval and the corresponding gift card is created within the Synctrack Returns & Exchanges admin, Shopify will automatically generate a gift card code reflecting the total value of the return under its "Gift cards" section.

  1. Go to Products > Gift cards in the Shopify admin.

  1. Find and open the gift card code from the list ending with the digits as same as the one generated in Synctrack Returns

  2. Under Gift Card Details, you will see

  • A timeline with all the changelogs from when a gift card is issued until an email with the gift card is sent via Shopify.

  • A note on the right-hand side explaining the issuer of the gift card (Synctrack Returns).

Customize Shopify email notifications

  1. Go to Shopify Settings > Notifications

  • To customize the look and feel of the email notification, click Customize email template. Keep pushing the forward arrow button till you reach the template for the Gift card created

  • From the right-hand side panel, change the brand logo and CTA button color as per your brand style

If you have any questions, please contact our support team for quick assistance.

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