Returns Drive
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How To Reject A Return Request?

When processing a return request, there are two cases in which you may need to reject a request:
Case 1: When the request status is Pending approval and you find that the request does not your store’s policy for return & exchange. You can simply go to the Return Management board and click on the return order to view detail. Click Reject and enter your reason
*Please note that if you enable email notification, the content of ”Reject reason” you added will be displayed in the "Return request rejected" email in place of the variable of {{!! reject_reason !!}} .
For example:
If not via email, customers can also check the status of the return request and reject reason by going to the return page > Enter “order number” and “customer email” > Find your order.
Follow our steps in this video tutorial to reject the return request: