Shopify Sync

Shopify Sync seamlessly connects Returns Drive to your Shopify store, allowing returns orders and information to sync between platforms. You will be able to manage all return orders in one place. This powerful tool will simplify your return management & boost efficiency.

Activate Shopify Sync

Step 1: Open the Synctrack Returns & Exchanges App > Settings > General settings tab.

Step 2: To enable “Shopify Sync", first you need to permit us to access the Return scope by clicking the “clicking here” hyperlink and accepting it on Shopify.

Step 3: Then you will be redirected to "General setting" tab or you can simply reload the initial page to enable the feature.

NOTE: Returns Drive can only sync returns orders that are created after you activate Shopify Sync.

Changes you make to the return orders will be synced between platforms and appear in the order timeline in Shopify.

With the Shopify Sync feature, you can effortlessly manage return requests in one place. It's a game-changer for the return management process. Enjoy the convenience!

How does Shopify Sync work?

For instance, you place a return request on the return page:

In case, you disable Shopify Sync, in this order of Shopify admin, the return request information and timeline aren't shown and you will see nothing happen.

But if you enable this feature, Returns Drive can only sync returns orders that are created and you can manage them in one place.

If you have any questions or issues, please contact our customer support via live chat or

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