Return Management

Return statuses and the process flow of return management

Step by step of the return management process flow

  • Create a return request: There are two ways to create a return request for merchants and shoppers. Go to the branded return page > Enter “Order Number” and “Email or PhoneNumber” > Find your order and follow the instructions.

pageHow To Create A Return Request
  • Go to management board: Merchants go to the management board and click the "Return" tab, you can see all return requests of shoppers.

  • Approve / Reject: Click this request to redirect you to "Return management detail". You can "Approve" or "Reject" to accept or deny it.

Ensure you verified the sender's info and enabled all return notification templates to connect with your shoppers.

If the shoppers choose the return method "Ship with the pre-paid label", you can upload a label based on the carriers you connected in the "Logistic tab". They contain FedEx, Shippo, EasyPost, Shiprocket, and DelhiveryOne (Coming soon). You can upload now, manually, or later.

  • Refund for shopper: After you approve this return request and receive the returned items from the shoppers, you can refund them a fee. Click the "Refund" button.

We provide three refund resolutions: Refund to Original Payment Method, Refund to Store Credit, and Refund to Discount Code. Based on the customer's needs, you can refund in one of the three ways above.

Each refund resolution has different characteristics and benefits. Please consider and choose a method that suits the customer's orientation and wishes.

pageHow to Refund Store Credits by Issuing a Gift CardpageWhat will happen when customers choose Refund to Discount Code as their resolution?
  • Resolve the return request: After refunding the shopper, click the "Mask as resolve" to resolve it.

That is the process flow of return management, if you need any help, contact our chat support team now via live chat or email

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