Refund resolution
Why use Refund Resolution?
With Synctrack Returns, shoppers can decide how they wish the return request to be handled.
The 3 methods supported are:
Refund to Original Payment Method
Refund to Store Credit by Issuing a Gift Card
Refund to Discount Code
When setting up, you have to select at least one resolution
While submitting a returns request, shoppers will be asked to choose a resolution method.
✏ Customize Resolution methods
Step 1: Go to Settings > Select Refund & Exchange
Step 2: Add detail to your chosen resolutions
For Refund to Store Credit: Enter additional instructions (Optional). You can add up to 100 characters.
The description will be displayed to shoppers while placing the return request like this:
For Refund to Discount Code: Enter your discount code information (Prefix and value of your discount). We'll generate a discount code with the format “prefix” + “random numbers”. For example REFUND1025.
The option will be displayed to shoppers while placing the return request like this:
You can also choose whether to notify customers about discount code details via email or not by clicking on “enable notifications of discount code”
pageWhat will happen when customers choose Refund to Discount Code as their resolution?Step 3: Save your changes
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