Return Management
With Returns Drive you can manage and process all your customer return requests in Return Management board.
At the right menu of Return management board, you can see all the return requests can be filtered by Resolution, Shipping status, Return reason, Return methods, and more filters.
These are the statuses of a return in Returns Drive:
The process flow of return management is as follows:
Pending approval ➡️Approved ➡️Shipped ➡️Refunded ➡️Resolved
When processing a return request, there are two cases that you may need to reject a request:
Case 1: When the request status is Pending approval and you find that the request does not your store’s policy for return & exchange. You can simply go to the Return Management board and click on the return order to view detail. Click Reject and enter your reason
*Please note that if you enable email notification, the content of ”Reject reason” you added will be displayed in the "Return request rejected" email in place of the variable of {{!! reject_reason !!}} .
For example:
If not via email, customers can also check the status of return request and reject reason by go to the return page > Enter “order number” and “customer email” > Find your order.
Follow our steps on this video tutorial to reject the return request
Last modified 26d ago