Synctrack Returns & Exchanges
  • 🚀About Synctrack Returns & Exchanges
  • RETURN PAGE SETUP
    • 🚀Support A record (white-label)
    • 🖌️Customize your return page
    • 🆔Customize your sub-domain
    • 🎯Embed return portal to the store page
    • ☑️Add a return portal link to your store
  • HOT FEATURES
    • 🔄Shopify Sync
    • 🔠Multi-languages
    • 💳Store Credit
    • 🎁Bonus Credit
    • ✅Auto-approve Return Requests
    • 💰Return Fee
  • MAIN BOARDS
    • Analytics Dashboard
    • Notifications
      • 🔉Notify to merchant
      • ↩️Return Notifications
      • 🔁Exchange Notifications
    • Management Board
      • Return Management
      • Exchange Management
      • Manually create Return/Exchange request in dashboard
  • BASIC SETTINGS
    • 💡Return Reason
    • ⬅️Return Method
    • ⚙️Refund & Exchange
      • Allows customer to choose Return or Exchange or Both
      • Refund resolution
        • How to use Refund to Store Credit
        • What will happen when customers choose Refund to Discount Code as their resolution?
        • How to use Refund to Gift Card
      • Exchange resolution
      • Exchange settings
    • 👮Returns Policy
  • 🔍 FAQ
    • Handling Label Generation Issues in SyncTrack Returns
    • Subscription Plans
    • How to Connect with FedEx?
    • How To Get Tokens (API Keys) from EasyPost and Shippo?
    • How To Connect with Shiprocket?
    • How To Add Return Package Tracking Detail?
    • How To Reject A Return Request?
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On this page
  • How to use?
  • Step 1: Accessing the Language and Translation Settings
  • Step 2. Changing default language (Starter Plan)
  • Step 3. Adding other languages and Edit content (Professional and Premium Plans)
  • FAQs

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  1. HOT FEATURES

Multi-languages

This feature allows you to offer return and exchange services in multiple languages. By reducing misunderstandings, this feature significantly brings localized experience for your customers

PreviousShopify SyncNextStore Credit

Last updated 6 months ago

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How to use?

Step 1: Accessing the Language and Translation Settings

  • Open the application and go to the "Return page."

  • Scroll down until you find the "Language and translation" section.

Step 2. Changing default language (Starter Plan)

  • For users on the Starter Plan, identify the current default language (English).

  • Click to Change default

  • Click on the language dropdown menu to view the available languages.

  • Select the desired language from the list.

Step 3. Adding other languages and Edit content (Professional and Premium Plans)

Add New Language:

  • For users on Professional and Premium Plans, navigate to the "Language and translation"

  • Click the "Add Language" button to see a list of available languages.

  • Select the desired languages to add to the application.

Editing Content for Language

  • Click the "Edit content" button to enter the content editing interface.

  • Choose the section you wish to edit from the list of options:

    • Login page

    • Request action

    • Stepper

    • Return request

    • Exchange request

    • History page

    • Return method

    • Refund resolution

    • Exchange resolution

    • Return reason

  • Click the "Save" button to apply the changes to the selected sections.

FAQs

Can I switch back to English after changing to another language?

Yes, you can always switch back to English or any other language supported by your plan by following the same steps in the "Language and translation" section.

How can I ensure the translations are accurate and meet my needs?

We provide pre-translated content for all supported languages. However, you can edit and customize the translations to ensure they meet your specific requirements.

Can I request additional languages that are not currently supported?

Absolutely! If you need a language that is not currently supported, please contact our support team. We continually work to improve and expand our language offerings based on user feedback.

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