Synctrack Returns & Exchanges
  • 🚀About Synctrack Returns & Exchanges
  • RETURN PAGE SETUP
    • 🚀Support A record (white-label)
    • 🖌️Customize your return page
    • 🆔Customize your sub-domain
    • 🎯Embed return portal to the store page
    • ☑️Add a return portal link to your store
  • HOT FEATURES
    • 🔄Shopify Sync
    • 🔠Multi-languages
    • 💳Store Credit
    • 🎁Bonus Credit
    • ✅Auto-approve Return Requests
    • 💰Return Fee
  • MAIN BOARDS
    • Analytics Dashboard
    • Notifications
      • 🔉Notify to merchant
      • ↩️Return Notifications
      • 🔁Exchange Notifications
    • Management Board
      • Return Management
      • Exchange Management
      • Manually create Return/Exchange request in dashboard
  • BASIC SETTINGS
    • 💡Return Reason
    • ⬅️Return Method
    • ⚙️Refund & Exchange
      • Allows customer to choose Return or Exchange or Both
      • Refund resolution
        • How to use Refund to Store Credit
        • What will happen when customers choose Refund to Discount Code as their resolution?
        • How to use Refund to Gift Card
      • Exchange resolution
      • Exchange settings
    • 👮Returns Policy
  • 🔍 FAQ
    • Handling Label Generation Issues in SyncTrack Returns
    • Subscription Plans
    • How to Connect with FedEx?
    • How To Get Tokens (API Keys) from EasyPost and Shippo?
    • How To Connect with Shiprocket?
    • How To Add Return Package Tracking Detail?
    • How To Reject A Return Request?
Powered by GitBook
On this page
  • Why use Exchange Notifications?
  • Customize Exchange Notification feature

Was this helpful?

  1. MAIN BOARDS
  2. Notifications

Exchange Notifications

PreviousReturn NotificationsNextManagement Board

Last updated 11 months ago

Was this helpful?

Why use Exchange Notifications?

Exchange Notification is a feature that helps merchants send emails to their customers.

With Exchange Notification, you can send notifications about:

  • Exchange request received: Sent when an exchange request is submitted successfully

  • Exchange request approved: Sent when an exchange request is approved

  • Exchange request rejected: Sent when an exchange request is rejected

  • Items exchanged: Sent when exchange items are marked as received

  • Shipped the exchanged item: Sent when the merchant ships the exchange item to the shopper

  • Exchange request resolved: Sent when this type of request is marked as resolved

Customize Exchange Notification feature

To enable/disable each notification sent to customers, please click on this button to switch the status.

To edit the content of each type of message, please click on the “edit” button

On the “Content Editor”:

  • List of variations to add to your email. You can choose all variations or none of them.

  • “Subject” is the field where you can edit the title of this message.

  • “Body” is the field where you can add detailed messages & suitable variations according to order status

If you need any help regarding customization for your return page, contact our chat support team now via live chat or email support@omegatheme.com.

🔁
Customize Exchange notification feature
Edit a notification
Update content of a notification