Synctrack Returns & Exchanges
  • 🚀About Synctrack Returns & Exchanges
  • RETURN PAGE SETUP
    • 🚀Support A record (white-label)
    • 🖌️Customize your return page
    • 🆔Customize your sub-domain
    • 🎯Embed return portal to the store page
    • ☑️Add a return portal link to your store
  • HOT FEATURES
    • 🔄Shopify Sync
    • 🔠Multi-languages
    • 💳Store Credit
    • 🎁Bonus Credit
    • ✅Auto-approve Return Requests
    • 💰Return Fee
  • MAIN BOARDS
    • Analytics Dashboard
    • Notifications
      • 🔉Notify to merchant
      • ↩️Return Notifications
      • 🔁Exchange Notifications
    • Management Board
      • Return Management
      • Exchange Management
      • Manually create Return/Exchange request in dashboard
  • BASIC SETTINGS
    • 💡Return Reason
    • ⬅️Return Method
    • ⚙️Refund & Exchange
      • Allows customer to choose Return or Exchange or Both
      • Refund resolution
        • How to use Refund to Store Credit
        • What will happen when customers choose Refund to Discount Code as their resolution?
        • How to use Refund to Gift Card
      • Exchange resolution
      • Exchange settings
    • 👮Returns Policy
  • 🔍 FAQ
    • Handling Label Generation Issues in SyncTrack Returns
    • Subscription Plans
    • How to Connect with FedEx?
    • How To Get Tokens (API Keys) from EasyPost and Shippo?
    • How To Connect with Shiprocket?
    • How To Add Return Package Tracking Detail?
    • How To Reject A Return Request?
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  • Introducing: Auto Approve Request
  • What can you expect from Auto Approve Requests?
  • Enable the Auto Approve Request feature

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  1. HOT FEATURES

Auto-approve Return Requests

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Last updated 1 year ago

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Introducing: Auto Approve Request

Synctrack Returns allows you to auto-approve return requests to speed up the processing of the return requests. Streamline your approval process, customize rules, increase efficiency, and enjoy improved turnaround time.

What can you expect from Auto Approve Requests?

  • Streamlined Approval Process: Experience a seamless and efficient approval process that eliminates the need for manual intervention.

  • Customizable Rules: Tailor the approval criteria and rules to align with your specific business needs and policies.

  • Increased Efficiency: Say goodbye to manual reviews and save valuable time by minimizing intervention in the approval process.

  • Improved Turnaround Time: Provide your customers with faster resolutions, resulting in an enhanced experience.

Enable the Auto Approve Request feature

  1. To go to the Automation section in the Synctrack Returns admin settings

  1. Click the "Create new rule" button to create a new Automation rule

  2. Choose the conditions to align with your specific business needs and policies.

  1. Click "Create rule" to create a new rule.

It’s recommended to provide clearer and more concise instructions to your customers to ensure they understand the process. By doing this, you can help to prevent any confusion or misunderstandings and ensure that your customers have a positive experience with your store

The video below will help you understand how to set up and the flow of this feature:

Don't hesitate to contact our support team via live chat or contact@omegatheme.com for quick assistance if you have any questions.

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