Synctrack Returns & Exchanges
  • 🚀About Synctrack Returns & Exchanges
  • RETURN PAGE SETUP
    • 🚀Support A record (white-label)
    • 🖌️Customize your return page
    • 🆔Customize your sub-domain
    • 🎯Embed return portal to the store page
    • ☑️Add a return portal link to your store
  • HOT FEATURES
    • 🔄Shopify Sync
    • 🔠Multi-languages
    • 💳Store Credit
    • 🎁Bonus Credit
    • ✅Auto-approve Return Requests
    • 💰Return Fee
  • MAIN BOARDS
    • Analytics Dashboard
    • Notifications
      • 🔉Notify to merchant
      • ↩️Return Notifications
      • 🔁Exchange Notifications
    • Management Board
      • Return Management
      • Exchange Management
      • Manually create Return/Exchange request in dashboard
  • BASIC SETTINGS
    • 💡Return Reason
    • ⬅️Return Method
    • ⚙️Refund & Exchange
      • Allows customer to choose Return or Exchange or Both
      • Refund resolution
        • How to use Refund to Store Credit
        • What will happen when customers choose Refund to Discount Code as their resolution?
        • How to use Refund to Gift Card
      • Exchange resolution
      • Exchange settings
    • 👮Returns Policy
  • 🔍 FAQ
    • Handling Label Generation Issues in SyncTrack Returns
    • Subscription Plans
    • How to Connect with FedEx?
    • How To Get Tokens (API Keys) from EasyPost and Shippo?
    • How To Connect with Shiprocket?
    • How To Add Return Package Tracking Detail?
    • How To Reject A Return Request?
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  • Overview
  • How does bonus credit work?

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  1. HOT FEATURES

Bonus Credit

PreviousStore CreditNextAuto-approve Return Requests

Last updated 9 months ago

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Overview

Bonus credit is based on the merchant's amount and conditions.

The bonus credit can be set as either a fixed amount or a percentage, and it will be added to each exchange request. (*If set as a percentage, the bonus credit will be calculated based on the subtotal price.)

This is the video that instructs how to set up the promotion feature for exchange requests and how the promotion works in the portal:

How does bonus credit work?

a. Set up in the app

Go to Settings > Promotion > Bonus credit and set up the amount and condition that meet your needs.

Please set up a clear description to help your customers understand how bonus credit works and how they will have advantages when they choose exchange requests.

b. In the portal

When you enable bonus credit promotion and fill in the amount that is greater than 0, the customer will see a suggestion in the portal.

When the customers place an exchange request, they will receive an additional bonus credit based on the subtotal price.

Here is the bonus credit shown on management in the app:

Don't hesitate to contact our support team via live chat or contact@omegatheme.com for quick assistance if you have any questions.

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