Synctrack Returns & Exchanges
  • 🚀About Synctrack Returns & Exchanges
  • RETURN PAGE SETUP
    • 🚀Support A record (white-label)
    • 🖌️Customize your return page
    • 🆔Customize your sub-domain
    • 🎯Embed return portal to the store page
    • ☑️Add a return portal link to your store
  • HOT FEATURES
    • 🔄Shopify Sync
    • 🔠Multi-languages
    • 💳Store Credit
    • 🎁Bonus Credit
    • ✅Auto-approve Return Requests
    • 💰Return Fee
  • MAIN BOARDS
    • Analytics Dashboard
    • Notifications
      • 🔉Notify to merchant
      • ↩️Return Notifications
      • 🔁Exchange Notifications
    • Management Board
      • Return Management
      • Exchange Management
      • Manually create Return/Exchange request in dashboard
  • BASIC SETTINGS
    • 💡Return Reason
    • ⬅️Return Method
    • ⚙️Refund & Exchange
      • Allows customer to choose Return or Exchange or Both
      • Refund resolution
        • How to use Refund to Store Credit
        • What will happen when customers choose Refund to Discount Code as their resolution?
        • How to use Refund to Gift Card
      • Exchange resolution
      • Exchange settings
    • 👮Returns Policy
  • 🔍 FAQ
    • Handling Label Generation Issues in SyncTrack Returns
    • Subscription Plans
    • How to Connect with FedEx?
    • How To Get Tokens (API Keys) from EasyPost and Shippo?
    • How To Connect with Shiprocket?
    • How To Add Return Package Tracking Detail?
    • How To Reject A Return Request?
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  • 1. Why use Return Policy?
  • 2. Customize Return Policy feature

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  1. BASIC SETTINGS

Returns Policy

PreviousExchange settingsNextHandling Label Generation Issues in SyncTrack Returns

Last updated 9 months ago

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1. Why use Return Policy?

A straightforward return policy is the first step in providing a no-hassle returns process.

Returns Drive offers a post and customizable return policy page to assist you in putting into practice an efficient return policy.

With the "Return Policy", merchants can set up the rule on the app to restrict unwilling return requests.

This is the video that instructs on how to set up a return policy and how the policy works in the portal:

2. Customize Return Policy feature

In the “Settings” tab, choose Return policy > Create policy.

There are 3 options to edit the policy: Order, Product, and Customer.

a. On the “Order” option

“Order” option is used to set up rules on order fulfillment and delivery.

In “Policy Information” section:

  • Policy name: Fill in the name of the rule you want to create.

  • To prevent return requests based on this policy, click on this button to switch the status.

In “Policy Condition” section, enter the number of return window.

Click on “Create this rule” and done.

Here is how the policy is displayed on the return portal.

b. On “Product” option

“Product” option is used to set up rules on product tags and types.

In “Policy Information” section:

  • Policy name: Fill in the name of the rule you want to create.

  • To enable/disable to prevent return requests based on this policy, click on this button to switch the status.

In the “Policy Condition” section:

  • Choose the condition of orders between “is tagged with” and “is included in type”.

  • For each condition, you need to type in suitable tags or types for your product.

Click on “Create this rule” and done.

Here is how the policy is displayed on the return portal.

c. On “Customer” option

“Customer” option is used to set up rules on customers' tags and emails.

In “Policy Information” section:

  • Policy name: Fill in the name of the rule you want to create.

  • To enable/disable to prevent return requests based on this policy, click on this button to switch the status.

In “Policy Condition” section:

  • Choose the condition of orders between “is tagged with” and “whose email addresses is”.

  • For each condition, you need to type in suitable tags or email addresses for your rule.

Click on “Create this rule” and done.

Here is how the policy is displayed on return portal.

d. In “Return Policy” tab

  • To enable/disable each policy, click on this button.

  • To edit or delete each policy, click on these buttons.

If you need any help, contact our chat support team now via live chat or email support@omegatheme.com.

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