Synctrack Returns & Exchanges
  • ๐Ÿš€About Synctrack Returns & Exchanges
  • RETURN PAGE SETUP
    • ๐Ÿš€Support A record (white-label)
    • ๐Ÿ–Œ๏ธCustomize your return page
    • ๐Ÿ†”Customize your sub-domain
    • ๐ŸŽฏEmbed return portal to the store page
    • โ˜‘๏ธAdd a return portal link to your store
  • HOT FEATURES
    • ๐Ÿ”„Shopify Sync
    • ๐Ÿ” Multi-languages
    • ๐Ÿ’ณStore Credit
    • ๐ŸŽBonus Credit
    • โœ…Auto-approve Return Requests
    • ๐Ÿ’ฐReturn Fee
  • MAIN BOARDS
    • Analytics Dashboard
    • Notifications
      • ๐Ÿ”‰Notify to merchant
      • โ†ฉ๏ธReturn Notifications
      • ๐Ÿ”Exchange Notifications
    • Management Board
      • Return Management
      • Exchange Management
      • Manually create Return/Exchange request in dashboard
  • BASIC SETTINGS
    • ๐Ÿ’กReturn Reason
    • โฌ…๏ธReturn Method
    • โš™๏ธRefund & Exchange
      • Allows customer to choose Return or Exchange or Both
      • Refund resolution
        • How to use Refund to Store Credit
        • What will happen when customers choose Refund to Discount Code as their resolution?
        • How to use Refund to Gift Card
      • Exchange resolution
      • Exchange settings
    • ๐Ÿ‘ฎReturns Policy
  • ๐Ÿ” FAQ
    • Handling Label Generation Issues in SyncTrack Returns
    • Subscription Plans
    • How to Connect with FedEx?
    • How To Get Tokens (API Keys) from EasyPost and Shippo?
    • How To Connect with Shiprocket?
    • How To Add Return Package Tracking Detail?
    • How To Reject A Return Request?
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  • Why use Return Notifications?
  • Customize the Return Notification feature

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  1. MAIN BOARDS
  2. Notifications

Return Notifications

PreviousNotify to merchantNextExchange Notifications

Last updated 12 months ago

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Why use Return Notifications?

Return Notification is a feature that helps merchants send emails to their customers.

With Return Notification, you can send notifications about:

  • Return request received: sent when a return request is submitted successfully

  • Return request approved: sent when a return request is approved

  • Return request rejected: Sent when a return request is rejected

  • "Refund to store credit" request resolved: sent when this type of request is marked as resolved

  • โ€œRefund to Discount Codeโ€ request resolved: Sent when this type of request is marked as resolved

  • "Refund to original payment method" request resolved: sent when this type of request is marked as resolved

  • "Ship with pre-paid label" request approved: Sent when this type of request is marked as approved

Customize the Return Notification feature

To enable/disable each notification sent to customers, please click this button to switch the status.

To edit the content of each type of message, please click on the โ€œeditโ€ button

On the โ€œContent Editorโ€:

  • List of variations to add to your email. You can choose all variations or none of them.

  • โ€œSubjectโ€ is the field where you can edit the title of this message.

  • โ€œBodyโ€ is the field where you can add the detailed message sent to customers.

Here is an example sent to customers to inform them about items returned:

If you need any help regarding customization for your return page, contact our chat support team now via live chat or email support@omegatheme.com.

โ†ฉ๏ธ
Customize the return notification feature
Edit a notification
Update content of a notification
The example this feature works