Synctrack Returns & Exchanges
  • 🚀About Synctrack Returns & Exchanges
  • RETURN PAGE SETUP
    • 🚀Support A record (white-label)
    • 🖌️Customize your return page
    • 🆔Customize your sub-domain
    • 🎯Embed return portal to the store page
    • ☑️Add a return portal link to your store
  • HOT FEATURES
    • 🔄Shopify Sync
    • 🔠Multi-languages
    • 💳Store Credit
    • 🎁Bonus Credit
    • ✅Auto-approve Return Requests
    • 💰Return Fee
  • MAIN BOARDS
    • Analytics Dashboard
    • Notifications
      • 🔉Notify to merchant
      • ↩️Return Notifications
      • 🔁Exchange Notifications
    • Management Board
      • Return Management
      • Exchange Management
      • Manually create Return/Exchange request in dashboard
  • BASIC SETTINGS
    • 💡Return Reason
    • ⬅️Return Method
    • ⚙️Refund & Exchange
      • Allows customer to choose Return or Exchange or Both
      • Refund resolution
        • How to use Refund to Store Credit
        • What will happen when customers choose Refund to Discount Code as their resolution?
        • How to use Refund to Gift Card
      • Exchange resolution
      • Exchange settings
    • 👮Returns Policy
  • 🔍 FAQ
    • Handling Label Generation Issues in SyncTrack Returns
    • Subscription Plans
    • How to Connect with FedEx?
    • How To Get Tokens (API Keys) from EasyPost and Shippo?
    • How To Connect with Shiprocket?
    • How To Add Return Package Tracking Detail?
    • How To Reject A Return Request?
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  • Why use the Exchange feature?
  • Enable exchange feature

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  1. BASIC SETTINGS
  2. Refund & Exchange

Exchange resolution

PreviousHow to use Refund to Gift CardNextExchange settings

Last updated 1 year ago

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Why use the Exchange feature?

The Exchange feature allows customers to exchange a product for a better customer experience.

There are 3 exchange options in “Returns Drive”:

  • Exchange for the same product: Returns Drive auto-recognizes the item & offers the customer the same product

  • Exchange for different sizes/colors: Shoppers can quickly choose the other size/color item displayed on the return portal

  • Exchange for the different products: shoppers can search & browse for the item they want directly on the return portal

Enable exchange feature

  • Navigate to Settings > Exchange

  • Choose your suitable exchange options (Pick at least one option)

  • To add more instructions for customers regarding price differences during an exchange, simply input your instructions for this exchange option.

It’s recommended to provide clearer and more concise instructions to your customers to ensure they understand the process. By doing this, you can help to prevent any confusion or misunderstandings and ensure that your customers have a positive experience with your store

  • Click “Save” to save your changes.

  • To notify shoppers of every step of the exchange process, go to “Notification” > “Exchange Notifications” and switch on statuses.

When making an exchange request (for different items), the customer can search & pick the exchange item directly at the return portal.

Don't hesitate to contact our support team via live chat or contact@omegatheme.com for quick assistance if you have any questions.

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The description will be displayed at the return portal at Exchange Resolution section