Refund Resolution

Why use Refund Resolution?

With ReturnDrive, shoppers can decide how they wish the return request to be handled.
The 3 methods supported are:
  • Refund to Original Payment Method
  • Refund to Store Credit by Issuing a Gift Card
  • Refund to Discount Code
When setting up, you have to select at least one resolution
While submitting a returns request, shoppers will be asked to choose a resolution method.

✏ Customize Resolution methods

Step 1: Go to Settings > Select Refund resolution
Step 2: Add detail to your chosen resolutions
  • For Refund to Store Credit: Enter additional instructions (Optional). You can add up to 100 characters.
The description will be displayed to shoppers while placing the return request like this:
  • For Refund to Discount Code: Enter your discount code information (Prefix and value of your discount). We'll generate a discount code with the format “prefix” + “random numbers”. For example REFUND1025.
The option will be displayed to shoppers while placing the return request like this:
You can also choose whether to notify customers about discount code details via email or not by clicking on “enable notifications of discount code”
Step 3: Save your changes