Returns Drive
Search
K
Comment on page

Refund Resolution

Why use Refund Resolution?

With ReturnDrive, shoppers can decide how they wish the return request to be handled.
The 3 methods supported are:
  • Refund to Original Payment Method
  • Refund to Store Credit
  • Refund to Discount Code
  • Refund to Refund to Online Bank Transfer
When setting up, you have to select at least one resolution
While submitting a returns request, shoppers will be asked to choose a resolution method.

✏ Customize Resolution methods

Step 1: Go to Settings > Select Resolutions
Step 2: Add detail to your chosen resolutions
  • For Refund to Store Credit: Enter additional instructions (Optional). You can add up to 200 characters.
The description will be displayed to shoppers while placing the return request like this:
  • For Refund to Discount Code: Enter your discount code information (Prefix and value of your discount). We'll generate a discount code with the format “prefix” + “random numbers”. For example REFUND1025.
The option will be displayed to shoppers while placing the return request like this:
You can also choose whether to notify customers about discount code detail via email or not by clicking on “enable notifications of discount code”
  • For Refund to Refund to Online Bank Transfer: You must choose at least one of 3 options (Paypal, Bank transfer, Debit card).
Step 3: Save your changes